Please try again shortly. Perform a reset Sometimes, restarting the product can clear a paper feed issue. Make sure that the printer, router, and computer are all turned on, and that the computer is connected to the same wireless network you want to connect the printer to. Align the printer If you replaced any depleted cartridges, align the printer again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. Operating System – Windows 7, Windows 8, Windows 8.

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Asia Pacific and Oceania. Press the cloth against the rollers, and then rotate them upward with your fingers.

The Virtual Agent is currently unavailable. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. The paper might not have been loaded far enough into the product.

HP Officejet J6400 All-in-One Printer series

This product was sold by a reseller. Right-click the Start button in the lower left corner of the screen, and then click Search.


offciejet Tell me what you’re looking for and I can help find solutions. You do not need to replace ink cartridges until print quality becomes unacceptable. Apply a moderate amount of pressure to remove any dust or dirt buildup. If the product does not turn on by itself, press the Power button to turn it on. Place the sample in the output tray when you package your printer for shipping.

Review the following sections to learn about the common causes and how to prevent the issue. If the self-test report prints, but the original document does notcontinue to the next solution in this document. Issue The error message ‘ Alignment failed ‘ displays on the printer control panel. For photo paper, always load the rougher offiecjet of the paper facing up. If the self-test report does not printtry printing the report again. HP Device Manager icon.

Contact HP Customer Support | HP® Customer Support

Download and install the printer software Follow these steps to download and then install the printer software from the HP website. Next, choose your connection type. Asia Pacific and Oceania.


Thank you for your patience. Reload paper that has been in the photo tray for a time. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth. Asia Pacific and Oceania. Find Solutions, ask questions, and share advice with other HP product owners. Modify your browser’s settings to allow Javascript to execute. If you have more than one computer on the network, install the printer software on each computer that you plan to share with the printer.

Please make a printed selection, or visit the product homepage. Open HP Device Manager.

The page should have no steaks, blurs, or missing patterns. Service or replace your HP product if you completed all preceding steps. How does HP install software and gather data? Officejeh Forum Join the conversation!

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